Frequently Asked Questions
Everything you need to know about your Núnoo order and our signature bags.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-4 business days within Europe and 5-7 business days for international orders. Shipping costs are calculated at checkout based on your location.
What is your return policy?
You can return your Núnoo products within 14 days of receipt. Items must be unused, in their original condition, and with all tags attached. Please use our online return portal to start the process.
What materials are Núnoo bags made from?
Our collections feature a variety of high-quality materials, including genuine leather, suede, and our recycled 'Saki' line made from recycled plastic bottles to support a more circular fashion industry.
How do I care for my leather bag?
To keep your bag looking its best, we recommend using a leather protection spray before use. Avoid prolonged exposure to direct sunlight and moisture. For suede items, use a specialized suede brush for cleaning.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, Google Pay, and regional options like Klarna and MobilePay depending on your shipping country.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team immediately. Once an order has reached the warehouse, we are unable to make changes.